77acm Privacy Policy — How We Handle Your Data

This Privacy Policy ("Policy") describes how 77acm ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of individuals ("you", "Player", "User") who access or use the 77acm website at 77acm.app and all related services, including online casino games, sports betting, financial transaction services, and customer support (collectively, the "Services"). This Policy forms part of, and should be read in conjunction with, the 77acm Terms and Conditions.

By registering an account, accessing the Services, or continuing to use the 77acm platform after this Policy has been updated, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you must not use the Services. We encourage you to review this Policy periodically, as it may be updated from time to time to reflect changes in our practices or applicable law.

1. What Personal Data We Collect

Depending on how you interact with the 77acm platform, we may collect the following categories of personal data:

2. How We Collect Your Data

• Direct Collection at RegistrationWhen you create a 77acm account, you directly provide identity and contact information. This includes your name, date of birth, phone number, and email address. You may also provide additional information when completing KYC verification or when contacting customer support.
• Transaction ActivityEvery deposit and withdrawal processed through the 77acm Finance / Wallet section generates a transaction record. These records include the payment method used, the amount transacted, and the date and time of the transaction. This data is collected automatically as part of normal platform operation.
• Automated Technical CollectionWhen you access the 77acm website or use the Services, certain technical data is collected automatically by our servers. This includes your IP address, the type of device and browser you are using, your operating system, and the pages you visit. This data is used for security purposes and to improve the performance of the platform for Bangladesh users.
• Cookies and Similar Technologies77acm uses cookies and similar tracking technologies to maintain session state, remember user preferences, and analyse platform usage. Full details of the cookies we use are set out in Section 9 of this Policy. By continuing to use the platform after being notified of our cookie use, you consent to our use of cookies as described.

3. How We Use Your Personal Data

77acm uses the personal data we collect for the following purposes:

• To create and manage your player account, including verifying your identity through KYC and ensuring your account remains secure.
• To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa and Mastercard, and to maintain an accurate record of all financial transactions on your account.
• To deliver the gaming Services, including calculating game outcomes, recording wagers, applying bonus credits, and processing any winnings or losses to your account balance.
• To fulfil our anti-money laundering (AML) and responsible gaming obligations, including monitoring transaction patterns, imposing mandatory limits where required, and reporting suspicious activity to relevant authorities as required by applicable law.
• To communicate with you about your account, including transaction confirmations, security alerts, support responses, and important updates to our Terms or this Privacy Policy.
• To personalise your experience on the 77acm platform, including displaying relevant game recommendations, tailoring promotional offers to your activity level, and providing seasonal promotions relevant to the Bangladesh market.
• To improve the security, reliability and performance of the platform by analysing technical data, identifying and resolving bugs or vulnerabilities, and optimising load times for players in Bangladesh using mobile data connections.

4. Legal Basis for Processing

77acm processes your personal data on the following legal bases:

• Contractual NecessityProcessing your identity, contact, financial, and gaming data is necessary to perform the contract you enter into with 77acm when you register an account and use the Services. Without this processing, we cannot provide the gaming or financial transaction services.
• Legal ObligationCertain processing activities — particularly KYC verification, transaction monitoring, and AML reporting — are required to comply with applicable legal and regulatory obligations. 77acm cannot waive these requirements regardless of individual player preferences.
• Legitimate Interests77acm processes certain technical and usage data based on legitimate interests in operating a secure and well-functioning platform, preventing fraud and abuse, and improving the quality of the Services. These interests are balanced against your privacy rights and do not override them.
• ConsentWhere processing is not covered by the bases above — for example, the use of non-essential cookies or the sending of optional promotional communications — 77acm relies on your explicit consent. You may withdraw your consent at any time by contacting support, though this will not affect the lawfulness of processing that occurred before the withdrawal.

5. Sharing Your Personal Data

77acm does not sell your personal data to third parties. We share personal data only in the circumstances described below, and only to the extent strictly necessary for each purpose:

• Payment Service ProvidersTo process deposits and withdrawals, 77acm shares necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, and card processing networks. These providers act as data processors under our instructions and are bound by their own security and confidentiality obligations.
• Game ProvidersTo deliver game outcomes and maintain the integrity of live dealer games, 77acm shares session identifiers and bet information with game providers including Pragmatic Play, Evolution Gaming, Spribe and Ezugi. These providers operate under data processing agreements and are not permitted to use player data for their own marketing purposes.
• Regulatory and Legal Authorities77acm may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies when required to do so by applicable law — including in connection with AML investigations, fraud investigations, or court orders. Such disclosures are made only to the extent required and with appropriate safeguards where permitted.
• Security and Fraud Prevention PartnersTo protect the integrity of the platform and detect fraudulent activity, 77acm may share technical data (such as IP addresses and device fingerprints) with specialised fraud detection and security service providers. These providers process data solely for fraud prevention purposes on our behalf.

6. Cookies and Tracking Technologies

77acm uses cookies and similar technologies on our website. Cookies are small text files placed on your device when you visit the platform. We use the following types of cookies:

• Strictly necessary cookies: These are essential for the platform to function. They enable core functionality such as session management, authentication, and access to secure areas of the site. These cookies cannot be disabled without impairing the Services.
• Functional cookies: These remember your preferences — such as language settings and interface configuration — to improve the consistency of your experience across sessions.
• Analytical cookies: These help us understand how players use the 77acm platform by collecting aggregated, anonymised usage statistics. This information guides product improvements and helps us optimise the platform for mobile users in Bangladesh.
• Security cookies: These are used to detect and prevent fraudulent activity, identify suspicious login patterns, and protect player accounts from unauthorised access attempts.

Most mobile browsers allow you to manage or delete cookies through your browser settings. Disabling strictly necessary cookies will impair your ability to use the Services. Disabling analytical or functional cookies will not affect your ability to play games or process transactions, but may affect the consistency of your experience.

7. Data Security

77acm takes the security of your personal data seriously. We implement technical and organisational measures designed to protect your data against accidental loss, unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, secure storage of sensitive data with access controls restricted to authorised personnel only, regular security audits and penetration testing of our platform infrastructure, and two-factor authentication options for registered player accounts.

All KYC documents submitted for identity verification are stored in an encrypted format and are accessible only to compliance personnel who require access for verification purposes. Financial data — including bKash and Nagad account identifiers — is stored in tokenised form and is never stored in plain text.

8. Data Retention

77acm retains your personal data for as long as your account remains active and for a period after account closure as required by applicable legal and regulatory obligations. In practice, this means that identity and financial records — including KYC documents and transaction histories — are retained for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements. Gaming history and session data are retained for a minimum of three (3) years.

When personal data is no longer required for the purposes for which it was collected and no legal retention obligation applies, 77acm will securely delete or anonymise it. If you close your account and wish to request deletion of data that is not subject to a mandatory retention period, you may submit a data deletion request to our support team.

9. Your Privacy Rights

As a user of the 77acm platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team using the email address displayed in the footer of this website:

77acm will respond to all privacy rights requests within 30 days of receipt. In complex cases this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for making a rights request unless the request is manifestly unfounded or excessive.

10. Children and Minors

The 77acm platform is strictly intended for adults aged 21 years and above. 77acm does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from an individual under the age of 21 without appropriate verification, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that a minor has registered on the 77acm platform, please contact our support team immediately so that we can take appropriate action.

11. Changes to This Privacy Policy

77acm reserves the right to update or modify this Privacy Policy at any time. When we make a material change to this Policy, we will update the Effective Date at the top of this page and, where practicable, notify registered players via the contact details held on their account. Your continued use of the Services after the updated Policy has been published constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal data.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about the way 77acm handles your personal data, please contact our support team using the email address displayed in the footer of this website. We take all privacy enquiries seriously and will respond promptly and professionally.

Please note that the support email address on this site is displayed as plain text and is not a clickable link. Copy it manually into your email client. Our support team aims to respond to all privacy-related enquiries within 48 hours (Bangladesh Standard Time, UTC+6).